Content Asia Network

Manage your Account
If you are currently a CAN subscriber and would like to update your account, change your password, add additional channels to your subscriptions, or update your billing information, please follow the following directions:

Online support
CAN’s online support allows you to submit your support questions online to quickly resolve issues. Click here to submit your question now. Technical support may be reached by e-mail at support@content-asia.com.

Telephone Support
CAN is available 24 hours a day, seven days a week through our Customer Call Center. A call center representative will promptly reply to your call and assist you in resolving any issues as quickly as possible.

Billing Questions

Click here to e-mail Customer Support at support@content-asia.com.





	Thank you for visiting CAN's website and being interested in our product. We value each customer and would like to answer any quesions or concerns you have. We will make sure your experience with CAN and its product is pleasant. FAQs Manage your Account If you are currently a CAN subscriber and would like to update your account, change your password, add additional channels to your subscriptions, or update your billing information, please follow the following directions: If you have already activated your subscription online, please enter the e-mail address and password you used to register with us. Customers who activated their accounts using your device or the Customer Care Center can also access their account information online. To do so, enter the e-mail address and password you provided when your account was established. Please give it a try by clicking the “My Account” button. Any changes can be made by going to “My Account”, or you may call our Customer Support Center at (858) 278-6161. Online support CAN’s online support allows you to submit your support questions online to quickly resolve issues. Click here to submit your question now. Technical support may be reached by e-mail at support@content-asia.com. Telephone Support CAN is available 24 hours a day, seven days a week through our Customer Call Center. A call center representative will promptly reply to your call and assist you in resolving any issues as quickly as possible. For customer support: (858) 278-6161. Billing Questions Click here to e-mail Customer Support at support@content-asia.com.
	*FAQs*
		Most Frequently Asked Questions What equipment do I need to watch CAN's TV programs? Can I use my cell phone, PDA or Pocket PC to watch CAN? How does CAN work? Which wireless carriers support CAN? Can I watch CAN on two different phones? What subscription packages are available? What channels will I have with my subscription? Sign me up! How do I begin? How do I download SmartVideo software to my phone? Ok, I’ve downloaded SmartVideo software and subscribed. Now what? What if I don’t live in the United States? How can I get more information about CAN’s Terms and Conditions? Who can I contact for extra help? What payment methods are accepted by CAN? Who do I need to contact if I have a billing question? FIXING THE PROBLEM My device was replaced or reset. How do I get CAN back? Sometimes my video work perfectly, but other times it buffers a lot or stops. How can I fix this? Whenever I try to watch a channel, the media player is black and never plays. What do I do? While I'm watching TV, my screen gets dark after a few minutes. Why? Why doesn't the video fill my entire screen? What should I do if I get the following error message: “This application will not display properly because it was designed for a previous version of Windows.”? Does CAN use the minutes on my wireless plan? What happens if I receive a call or message while I'm watching CAN? How long will I be able to watch TV before I need to recharge my battery? What does it mean if I get the error message: “Your session has expired please re-launch using the applet.”? What equipment do I need to watch CAN's TV programs? Ready to watch live TV and video-on-demand anytime you want? All you need to have to get plugged-in to SmartVideo is a mobile device like a Smartphone, PDA or Pocket PC and an internet connection from your carrier or WiFi Hotspot! Is your phone compatible? Click here to find out! Subscribe Now Back to top -------------------------------------------------------------------------------- Can I use my cell phone, PDA or Pocket PC to watch CAN? Check out our list of compatible devices! Can’t find your device? Not to worry,CAN is compatible with most Microsoft Windows Mobile 2003 or 5.0 Smartphones, PDA’s/Pocket PC’s and Symbian OS devices with Real Player. We are always working to develop software that will enable more phones to be compatible with our service. If your phone isn’t compatible now, keep checking back! Subscribe Now Back to top -------------------------------------------------------------------------------- How does CAN work? The “brains” behind CAN is SmartVideo technology. SmartVideo have worked tirelessly developing a streaming process that allows us to deliver live TV and on-demand video to your mobile device. What makes SmartVideo so special? Let’s get a little more technical. This streaming process delivers full-motion video on the current standard cellular network, 2.5G. This is essentially a “dial-up connection” for your mobile phone. The future is 3G (aka EVDO or UMTS), which is similar to a cable or DSL connection for your phone. That future is here and 3G is rapidly expanding across North America. When SmartVideo is viewed on the 3G network or WiFi using a PDA or Pocket PC, the video fills the screen and brings your handset into the 21st century! Subscribe Now Back to top -------------------------------------------------------------------------------- Which wireless carriers support CAN? CAN can be viewed with any wireless service that provides an internet connection and supports devices that are compatible with our service. Click here to find out if your device is on the list! Subscribe Now Back to top -------------------------------------------------------------------------------- Can I watch CAN on two different phones? Absolutely! If you have two mobile devices, your subscription covers both. When switching devices, you will be asked to re-login. This ensures you have full access to your subscription. You will create your own login information when you subscribe to CAN! Click here to get started! Subscribe Now Back to top -------------------------------------------------------------------------------- What subscription packages are available? CAN offers a variety of subscription plans to the fit your needs. Click here to check them out! Subscribe Now Back to top -------------------------------------------------------------------------------- What channels will I have with my subscription? Besides CAN's Asian language channel, CAN also offers Basic Package gets you started with the most channels, ranging in variety from News, Weather and Sports to Short Films, Hollywood Updates and Psychic Profiling! For kids and adults, we offer Premium Packages as well! For a complete list, click here! Subscribe Now Back to top -------------------------------------------------------------------------------- Sign me up! How do I begin? Welcome to the exciting new world of live and on demand video whenever and wherever you want it! Subscribing is as easy as 1 – 2 – 3! Just click the link below and follow these 3 steps: 1) verify you have a compatible device, 2) choose your subscription plan, and 3) activate your account! All transactions are handled on a secure server. Subscribe Now Back to top -------------------------------------------------------------------------------- How do I download SmartVideo software to my phone? You have two options to download the application. 1) The easiest way to download SmartVideo, is to go to our homepage, www.smartvideo.com, using your mobile device’s web browser. When the SmartVideo page loads, you’ll be given three options: Buy, Demo and Login. Click “Login.” From there, you can choose to download the application or access your account information using the email address and password you set up during registration. When you select “Download SmartVideo Now,” you will need to complete a short download/installation process. Once that is finished, the SmartVideo icon will appear in your Programs Menu. 2) Your other option is to download the SmartVideo installation file to your desktop computer and “sync” it to your mobile device. If you need to know how to sync your computer and device, check your phone, PDA or Pocket PC’s User Guide. Subscribe Now Back to top -------------------------------------------------------------------------------- Ok, I’ve downloaded SmartVideo software and subscribed. Now what? You’re almost ready to watch! Launch SmartVideo by clicking our icon in your Programs Menu. After the application loads fully, you’ll be asked to choose whether you are a New or Existing User. What’s the difference? If you have not subscribed to the SmartVideo service, click “New User.” You will be asked to set up a new password and enter your email address, name, your mobile service provider and promotional code (if applicable). In order to watch, you'll need to subscribe. Click here to get started! Already have an account? Click “Existing User.” Simply put in your email address and password that you set up during the subscription process. After that, you’ll have access to everything in your SmartVideo Subscription! Subscribe Now Back to top -------------------------------------------------------------------------------- What if I don’t live in the United States? Currently CAN can only offer subscriptions to customers who have U.S. billing addresses. However, we are working tirelessly to offer our service to billions of people worldwide! Keep checking our website for updates! Subscribe Now Back to top -------------------------------------------------------------------------------- How can I get more information about SmartVideo’s Terms and Conditions? Click here to read our Terms and Conditions. Subscribe Now Back to top -------------------------------------------------------------------------------- Who can I contact for extra help? Still have questions? No problem! Click here to contact SmartVideo Customer Care, 24 hours a day 7 days a week! Subscribe Now Back to top -------------------------------------------------------------------------------- What payment methods are accepted by CAN? CAN accepts all major credit cards. You will be billed according to the subscription plan you choose. Not to worry, all transactions are performed over a secure network! Subscribe Now Back to top -------------------------------------------------------------------------------- Who do I need to contact if I have a billing question? Have questions about how to pay or queries about your account? Click here to contact CAN Customer Center, 24 hours a day 7 days a week! Subscribe Now Back to top -------------------------------------------------------------------------------- My device was replaced or reset. How do I get SmartVideo back? Sometimes circumstances beyond your control can result in the loss of the SmartVideo application from your mobile device. Not to worry, you can always get it back! You have two options to download the application: The easiest way to download SmartVideo, is to go our homepage, www.smartvideo.com, using your mobile device’s web browser. When the SmartVideo page loads, you’ll be given three options: Buy, Demo and Login. Click “Login.” From there, you can choose to download the application or access your account information using the email address and password you set up during registration! When you select “Download SmartVideo Now,” you will need to complete a short download/installation process. Once that is finished, the SmartVideo icon will appear in your Programs Menu. Option 2 is to download the SmartVideo installation file to your desktop computer and “sync” it to your mobile device. If you need to know how to sync your computer and device, check your phone, PDA or Pocket PC’s ser Guide. Click the link below that matches your device. Subscribe Now Back to top -------------------------------------------------------------------------------- Sometimes my video work perfectly, but other times it buffers a lot or stops. How can I fix this? This is typically the result of not receiving enough bandwidth from your service provider. Depending on the time of day or where you are geographically, you may receive a weaker internet connection. Mobile carriers are constantly working to improving their connection strength; likewise the number of users is increasing at a very similar rate. Try these troubleshooting technique: Soft Reset On a PDA or Pocket PC, insert your stylus in the “Reset” hole and allow the device to restart. This will not cause you to lose any data or personalized settings. On a Symbian or Microsoft Smartphone, turn off the device and pull out the battery for 5 to 10 seconds. hen, restart the phone. Watch at Different Times and Places Try viewing SmartVideo at various times throughout the day and watch for differences in your experience. Often, you’ll notice that you may get a better connection during one part of the day than another or in another location. Lower Your Connection Speed If you have previously set your connection speed to “High”, you may not be receiving enough bandwidth to maintain this stream. Go back to the SmartVideo Main Menu, select “Settings” and set your connection speed to “Low”. If you’re still having problems after trying these troubleshooting steps, let us know! We’re on call 24/7 to help resolve your problems! Before you call - In order for us to expedite your call as quickly as possible, here’s the information we’ll need from you: 1) The email address you used when you subscribed. 2) Session Number This is a six to seven digit number that can be found if you launch SmartVideo and scroll to the bottom of the page. You can also contact us via email. Please send the same information along with a detailed message about the problem you’re having. The more details you provide, the better we’ll be able to help you! Subscribe Now Back to top -------------------------------------------------------------------------------- Whenever I try to watch a channel, the media player is black and never plays. What do I do? This can be caused by several things. You will need to contact SmartVideo’s Customer Service, but before you do, there are some questions that we’d like you to have the answers to. This will help us to more quickly resolve the problem you’re having. What is the make and model of your mobile device? What is your Session Number? This is a six to seven digit number that can be found if you launch SmartVideo and scroll to the bottom of the page. Have you been able to watch your SmartVideo subscription in the past? Who is your mobile service provider (e.g. Verizon, Cingular/AT&T, Comcast, etc.) If you have a Microsoft Mobile device, please try viewing our demo. You can view our demo by opening your “Favorites” menu in Internet Explorer on your device and clicking WindowsMedia.com. SmartVideo is at the top of the list. Click “Demo” on the following page and choose from the selection of videos available and let us know what happens! Once you have answered these questions to the best of your knowledge, contact Customer Care and we’ll be happy to help you work through any problems you may be having! Subscribe Now Back to top -------------------------------------------------------------------------------- While I'm watching TV, my screen gets dark after a few minutes. Why? To conserve battery power, each device has its own backlight setting. You are able to adjust the device's display settings to have the light remain on for a longer period of time. This feature is typically located in the “Settings” menu, but you may need to consult your device's instruction manual for directions on changing your backlight settings. Subscribe Now Back to top -------------------------------------------------------------------------------- Why doesn't the video fill my entire screen? Times are changing and technology is improving by leaps and bounds! The new 3G (aka EVDO or UMTS) system provides compatible devices 200 to 300 kbps of bandwidth, which allows SmartVideo to stream to your device at full screen! The current CDMA/GPRS standard, 2.5G, is a smaller picture but SmartVideo is still able to provide you with full-motion video and synchronized audio! SmartVideo’s application allows you to select which stream you would like to receive. If you have a 3G connection, you may select the “Settings” link on the Main Menu and select “High Speed”. Subscribe Now Back to top -------------------------------------------------------------------------------- What should I do if I get the following error message: “This application will not display properly because it was designed for a previous version of Windows.”? This is a standard Windows message and has no bearing on the display properties of your SmartVideo subscription. If you are having technical problems with your service, please gather the information below and let us know! What is the make and model of your mobile device? What is your Session Number? This is a six to seven digit number that can be found if you launch SmartVideo and scroll to the bottom of the page. Have you been able to watch your SmartVideo subscription in the past? Who is your mobile service provider (e.g. Verizon, Cingular/AT&T, Comcast, etc.) Subscribe Now Back to top -------------------------------------------------------------------------------- Does CAN TV use the minutes on my wireless plan? No. Not even a second! Each SmartVideo high-quality video is streamed directly to your mobile device through your data connection (Internet) provided to you by your carrier. We do strongly suggest that you subscribe to your carrier's unlimited data package to avoid unnecessary data charges. Subscribe Now Back to top -------------------------------------------------------------------------------- What happens if I receive a call or message while I'm watching CAN TV programs? This depends on your device. Some mobile devices will not interrupt the data connection to allow for phone calls while others do. The best way to test this is to try calling your phone while it is connected to the internet or check your device’s user guide for information on how to change or modify these settings. Subscribe Now Back to top -------------------------------------------------------------------------------- How long will I be able to watch TV before I need to recharge my battery? Battery life depends on your device. On a fully charged battery, you should be able to watch SmartVideo for approximately 2 to 3 hours before losing power. Making a phone call and watching SmartVideo utilize a similar amount of battery power. Subscribe NowBack to top -------------------------------------------------------------------------------- What does it mean if I get the error message: “Your session has expired please re-launch using the applet.”? The SmartVideo application must be used each time you want to check out your subscription. If you bookmark the SmartVideo Main Menu in your favorites, you will receive this message. The “applet” refers to the SmartVideo application located in your “Programs” menu. Subscribe Now Back to top -------------------------------------------------------------------------------- What is SmartVideo? SmartVideo is a service offering live TV and video-on-demand content featuring exceptional quality news, weather, sports and entertainment programming when and where you want it. Subscribe Now Back to top -------------------------------------------------------------------------------- How is your programming different from regular TV? SmartVideo offers several types of programming. SmartVideo’s live channels are exactly what you see at home, but with a 5-10 second delay. SmartVideo offers 2 categories of on-demand programming. Many of our on-demand programs are shortened forms of the programming you watch at home, and the others are popular clips from some of your favorite shows. Last, SmartVideo has a lineup of popular short form mobile programming designed specifically for those of you on the go! Subscribe Now Back to top
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